Shipping & Returns
SHIPPING & RETURNS
Thank you for choosing The Valenci Collection. Every custom unit is handcrafted with care and attention to detail. Please review our shipping and return policies before placing your order.
Processing & Turnaround Times
Ready-to-Ship Items
Ready-to-ship products are processed and shipped within 1–3 business days.
Custom Wigs
Custom wigs require a production time of approximately 3–4 weeks before shipment.
Wig Revamps
Wig revamp services typically require approximately 3 weeks to complete.
Please note that turnaround times begin once all required materials (including your unit, if applicable) have been received.
Rush Orders
Need your order sooner?
Rush service is available for $50–$100, depending on your requested completion date and current availability.
Rush orders are typically completed within 2 weeks or less, when approved.
Please contact us before purchasing to confirm availability.
Shipping
Orders are shipped via UPS.
Once your order ships, you will receive tracking information via email.
International shipping is available. Please note that international customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
Signature Confirmation
To help protect both our customers and our business, signature confirmation may be required on select orders at The Valenci Collection’s discretion.
Incorrect Shipping Addresses
Please verify your shipping address before completing your purchase.
If an incorrect address is entered and your package is returned to us, the customer will be responsible for any additional shipping costs required to resend the package.
Lost or Stolen Packages
Once a package has been marked Delivered by UPS, The Valenci Collection is not responsible for lost or stolen packages.
If your package is missing after delivery, please contact UPS to begin a claim. We are happy to assist by providing any shipping documentation needed.
Returns & Exchanges
Due to the custom nature of our products, all sales are final.
We do not accept returns or exchanges.
However, your satisfaction is important to us. If minor adjustments are needed, please contact us and we will gladly discuss available options.
If a unit must be completely remade due to incorrect measurements provided by the customer, a remake fee will apply.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the packaging
- Photos of the product
We will work with you to determine the best solution.
Order Cancellations
Orders may be canceled within 4 hours of purchase.
After this time, materials may have already been ordered or production may have begun. Because of this, cancellations cannot be guaranteed after the initial 4-hour window.
Custom Color Disclaimer
Every custom color is individually hand-crafted.
While we make every effort to recreate inspiration photos and previous custom colors as accurately as possible, exact color duplication cannot be guaranteed.
Lighting, screen settings, hair texture, and previous color history may all affect the final result.
Before shipping, we provide confirmation photos whenever possible so you can review your custom color and request reasonable adjustments before your order is sent.
Customer Support
Questions about your order?
Text: (469) 334-3135
Email: officialbanksbeauty@gmail.com
Business Hours
Monday–Friday
10:00 AM–6:00 PM CST
We strive to respond to all inquiries within one business day.