FAQ
Frequently Asked Questions
Welcome to The Valenci Collection! We’ve answered some of our most frequently asked questions below. If you don’t see the information you’re looking for, we’re always happy to help.
Customer Support
📱 Text: (469) 334-3135
📧 Email: officialbanksbeauty@gmail.com
Business Hours
Monday–Friday | 10:00 AM–6:00 PM CST
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How long does it take to receive my order?
Ready-to-Ship Items
Ship within 1–3 business days.
Custom Wigs
Please allow approximately 3–4 weeks for production.
Wig Revamps
Typically completed within 3 weeks.
Turnaround times begin once all required materials have been received.
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Do you offer rush orders?
Yes!
Rush services are available for $50–$100, depending on your requested completion date and current availability.
Rush orders are generally completed within 2 weeks or less after approval.
Please contact us before purchasing to confirm availability.
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Can I provide my own hair?
Absolutely!
The Valenci Collection accepts hair from other companies for both custom wig creations and wig revamp services.
While we are happy to work with hair purchased elsewhere and will handle it with the same level of care, precision, and craftsmanship that we provide to every client, we cannot guarantee the quality, longevity, or performance of hair that was not purchased through The Valenci Collection.
The final result depends greatly on the quality and condition of the hair provided.
For the most consistent results, we recommend purchasing premium hair directly through The Valenci Collection.
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Can I purchase hair without ordering a custom wig?
Yes!
Our premium hair extensions may be purchased separately or used as part of a custom wig order.
If you’re unsure which texture, length, or option is best for you, feel free to contact us before placing your order.
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Do you ship internationally?
Yes! We proudly ship worldwide.
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.
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Can I return my order?
Due to the custom nature of our products, all sales are final.
We do not accept returns or exchanges.
However, if adjustments are needed, please contact us. We’ll gladly discuss available solutions whenever possible.
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Can I cancel my order?
Orders may be canceled within 4 hours of purchase.
After this time, materials may have already been ordered or production may have begun. Because of this, cancellations cannot be guaranteed after the initial 4-hour window.
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Can I make changes to my order after purchasing?
If production has not yet begun, we’ll do our best to accommodate your request.
Once production starts, changes may not be possible.
Please contact us as soon as possible if you need to request an update.
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Will my custom color look exactly like my inspiration photo?
Every custom color is individually hand-crafted.
While we make every effort to recreate inspiration photos and previous custom colors as accurately as possible, exact color duplication cannot be guaranteed.
Lighting, screen settings, hair texture, and previous color history can all affect the final result.
Whenever possible, confirmation photos are provided before shipment so you can review your custom color and request reasonable adjustments.
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What is a wig revamp?
A wig revamp is designed to restore the beauty and longevity of your unit.
Depending on your selected service, revamps may include:
• Deep cleansing
• Conditioning treatments
• Restyling
• Lace replacement
• Color refresh
• Minor repairs
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What if I entered the wrong shipping address?
Please contact us immediately.
If your order has not shipped, we’ll gladly update your address.
If your package has already shipped or is returned to us because of an incorrect address, additional shipping charges will apply before it can be resent.
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Do you require a signature upon delivery?
Signature confirmation may be required on select orders at The Valenci Collection’s discretion to help protect both our customers and our business.
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My package says “Delivered,” but I can’t find it.
Once UPS marks a package as Delivered, responsibility transfers to the shipping carrier.
If your package cannot be located, we recommend:
- Checking with household members and neighbors.
- Looking around your property.
- Contacting UPS to begin a claim.
We’re happy to provide shipping documentation if needed.
How do I know which wig or service is right for me? We’re happy to help!
Text us at (469) 334-3135, and we’ll help you choose the best option based on your desired look, lifestyle, and budget.
How can I contact The Valenci Collection?
📱 Text: (469) 334-3135
📧 Email: officialbanksbeauty@gmail.com
Business Hours
Monday–Friday
10:00 AM–6:00 PM CST
We strive to respond to all customer inquiries within one business day.